This Seller Agreement is part of the Terms of Service and applies whenever you list or sell on GimartHub ("you", "Seller"). It adds to, and does not replace, the Terms, Acceptable Use Policy, Prohibited Items Policy, Escrow & Payments Terms, and Refund & Dispute Policy.
1. Becoming a Seller
- You must complete seller onboarding and explicitly accept this Agreement (a click-wrap acceptance recorded with version, time and IP under Pakistan's Electronic Transactions Ordinance 2002) before your account is activated for selling, and provide a valid payout method.
- Verification before selling. Before an application is approved you must have a verified phone number and provide a clear identity photo. Both your verified phone number and your payout bank account / wallet must be registered in your own legal name — they must match the name on your account. Payments to a third party's, a friend's, or a business's account are not permitted; GimartHub may reject, delay, freeze, or reverse any payout that does not go to an account in your own name, and repeated attempts are grounds for suspension.
- Seller identity disclosure. Consistent with Pakistan's e-commerce policy framework and consumer-protection expectations, you agree that GimartHub may display seller-identity information on your public profile (store name, country, verified status, ratings and completed-order stats), and that Buyers are entitled to know who they are transacting with.
- You must complete identity verification (KYC) — phone and government ID, and where needed proof of the source of goods or funds — before your cumulative payouts exceed USD 500, and at any time we request it on risk grounds. This is required under the Anti-Money Laundering Act 2010 (as amended) and the FATF Recommendations. We may hold payouts until KYC is complete and may screen you against sanctions / restricted-party lists.
- Location. During GimartHub's testing period, Sellers must be resident and based in Pakistan. Buyers may be located anywhere permitted by these Terms; international accounts are currently restricted to buyer access. GimartHub may verify your location and may suspend selling if you are found to be outside Pakistan.
- You confirm you are acting on your own behalf, are legally able to sell what you list, and will comply with the laws and taxes that apply to you.
2. Your Listings
- Accuracy: every Listing must be accurate and complete, including game, category, price, currency, stock, delivery method and time, and the required attributes (e.g. for accounts: region, level/rank,
emailChangeable,originalOwner,twoFaRemovable,banHistory). - Ownership & right to sell: you own the asset or are authorised to sell it, and selling it does not violate a law or a third party's rights.
- No prohibited items: you will not list anything in the Prohibited Items Policy; restricted items must meet all conditions.
- Media: you have the rights to the images/text you upload; you will not use them to mislead.
- Pricing: you set your prices. Deceptive pricing, bait-and-switch, and coordinated price manipulation are prohibited.
3. Fulfilling orders
- Deliver on time: deliver within your stated time and method after an order enters
Held in Escrow. Record delivery (details and/or proof) on the order. - Pre-delivery proof: you may attach a short screen recording and/or screenshots showing the asset working, when you create the Listing or at hand-off. GimartHub keeps this for dispute review only; it is not shown publicly or to the Buyer unless a dispute makes disclosure necessary. Proof must be genuine, unedited, and for the exact asset sold — fabricated proof is treated as fraud.
- Communicate: respond to buyer messages and dispute requests promptly (target: within 24 hours). GimartHub staff do not take part in the buyer↔seller order chat; team help is handled through support tickets.
- Boosting: perform the agreed scope only; disclose if account login is needed; never use cheats or unauthorised software; support the buyer changing their password after completion.
- No pressure: do not ask a buyer to confirm delivery before you have delivered, or to release funds off-Platform.
- Stock: keep stock accurate; cancel promptly (buyer refunded) if you genuinely cannot fulfil, understanding that seller-caused cancellations affect your metrics.
4. Fees, escrow, and payouts
- GimartHub charges a Seller commission of 10% on the gross amount of each completed order, plus any pass-through payment-processor fees. The buyer separately pays a Buyer service fee.
- Order funds you earn first sit in your pending balance during the standard escrow holding period. Once the buyer confirms delivery (or the confirmation window elapses) and any hold/reserve has cleared, they move to your withdrawable balance.
- a payout hold window (up to 14 days, longer for new or higher-risk sellers), and
- a reserve (a percentage of proceeds held temporarily to cover disputes/chargebacks), if applied to your account.
- Minimum withdrawal (Pakistan): PKR 10,000. You can request a withdrawal once your withdrawable balance reaches PKR 10,000 (equivalent). Funds earned remain in pending status during the standard escrow holding period before moving to your withdrawable balance. This threshold keeps per-transfer fees (Raast / IBFT / wallet payout) reasonable and gives buyers time to verify a purchase, which reduces "sell-and-vanish" fraud.
- To withdraw, click Request payout in the Seller Hub and provide your Raast alias / IBAN / wallet number. During the testing period, GimartHub verifies your completed orders and sends the payout manually by local transfer (Raast, IBFT, JazzCash or Easypaisa).
- Full mechanics: Escrow & Payments Terms.
5. Disputes, refunds, and chargebacks
- You are bound by GimartHub's dispute decisions under the Refund & Dispute Policy.
- If a dispute is resolved against you, we may withhold, deduct, or reverse the corresponding amount from your balance, held funds, or reserve.
- Chargebacks: if a buyer's payment is reversed by their bank/processor after you were paid, you authorise GimartHub to deduct the chargeback amount (and any fee) from your balance, held funds, or reserve, and, if those are insufficient, to treat it as a debt you owe GimartHub. Providing strong delivery evidence improves the chance of winning a chargeback representment.
- Account recovery / claw-back: if an account you sold is reclaimed (by you, the original owner, or the publisher) within 30 days of completion, we may reverse the payout and refund the buyer. Recovering or reclaiming an account after you have sold it — via the original email, a linked phone, 2FA, or a publisher recovery process — is treated as unauthorised access / dishonest retention of data and may be an offence under the Prevention of Electronic Crimes Act 2016 (as amended in 2025). GimartHub retains the audit trail (IP and access logs, order timeline, chat logs, delivery records) and cooperates with the FIA / NCCIA and the courts. Repeated occurrences result in a permanent ban and may be reported.
6. Reserves and risk controls
We may, based on your history, dispute rate, category, and other risk signals:
- set or change your reserve percentage and hold window,
- cap the number or value of your active Listings,
- require additional verification or proof of source,
- pause payouts pending review.
We will act reasonably and, where practical, tell you why.
7. Taxes
You are solely responsible for determining, collecting, reporting, and paying any taxes on your sales (income tax, sales tax / GST, provincial sales tax on services, etc.). If you are in Pakistan you are responsible for your own FBR registration (National Tax Number) and filings where the law requires them. GimartHub may report transaction information to tax authorities where required and may provide you transaction summaries. Prices you set are treated as tax-inclusive unless the Platform explicitly supports tax add-ons in your market.
8. Reputation
Your seller rating and stats (completion rate, on-time delivery, dispute rate, response time) are computed from your activity and buyer feedback. You may not manipulate them (fake orders, incentivised or coerced reviews, review trading). Manipulation leads to rating resets, suspension, or ban.
Your GimartHub score is generated automatically from your order history (dispute, refund and completion rates) and is recalculated as new orders complete. It is indicative only and is not a guarantee to buyers. Buyers may attach a photo to a review; you may post one public reply per review. Replies must be civil and must not include another person's personal data.
Your store page (store name, tagline, banner image, accent colour) is User Content. It must not be misleading, infringe a third party's rights, impersonate another seller or a game publisher, or contain off-platform contact or payment details.
9. Suspension, termination, and funds on exit
- We may suspend selling, remove Listings, freeze funds, or terminate your seller status for violations, risk, or legal reasons.
- On termination without violation, your undisputed available balance is paid out after the applicable hold and reserve periods and after any open orders/disputes conclude.
- On termination for fraud or serious violations, we may withhold funds to cover losses, refunds, chargebacks, and reasonable costs, and remit any remainder as required by law.
10. Independent status
You are an independent seller, not an employee, agent, partner, or joint venturer of GimartHub. Nothing here creates such a relationship. You have no authority to bind GimartHub.
11. Liability and indemnity
GimartHub's liability to you is limited exactly as set out in section 15 of the Terms of Service (aggregate cap: the lesser of the fees earned from your transactions in the prior 3 months or USD 20). As a Seller you additionally defend, indemnify, and hold GimartHub harmless from any claim, fine, penalty, tax, chargeback, or cost (including full legal fees) arising from your Listings, your deliveries, an account or item you sell and later recover or reclaim, your breach of a publisher's terms, or any illegal or fraudulent activity by you — per section 16 of the Terms of Service, which is incorporated here. If GimartHub is sued, charged, or penalised because of your conduct, you reimburse it in full.
12. Changes
We may change this Agreement at any time, with or without prior notice. Changes take effect when posted (or on any stated later date). We may, but need not, flag significant changes. Continued selling after changes are posted means you accept them; if you do not agree, stop listing and you may close your seller account.
13. Contact
the contact page for seller support and legal notices · GimartHub, Pakistan.