Last updated: 03-09-2026
Pick the right channel
| I want to… | Use |
|---|---|
| Get help with an order, payment, or my account | Open a support ticket at /support (or contact us via the contact page) |
| Report a scam, prohibited listing, or abusive user | The Report button on the listing, profile, or message — or a ticket at /support |
| Open a dispute on an order | The Open a dispute action inside the order |
| Ask about privacy or make a data request (access / export / delete) | A ticket at /support under "My account", or the contact page |
| Send a copyright (DMCA) notice or counter-notice | the contact page — see the DMCA Policy |
| Raise a legal notice, trademark issue, or publisher takedown | the contact page |
| Report a security vulnerability | the contact page (mark it “security”) — please do not post it publicly until it is fixed |
| Partnerships or press | the contact page |
Support tickets
Signed-in users open tickets at /support: choose a category (order, payment, balance, account, selling, a listing, something broken, or other), optionally link an order, describe the problem, and attach a screenshot. You and the GimartHub team can reply in the ticket thread, and either side can ask for a manager to step in.
Response targets
| Category | First response |
|---|---|
| Safety / abuse / stolen goods | within 24 hours (faster for active harm) |
| Order / payment / account | within 2 business days |
| Privacy / data requests | acknowledged within 3 business days; resolved within the legal deadline (about 30 days) |
| DMCA | actioned expeditiously on a valid notice |
| Everything else | within 5 business days |
Who operates GimartHub
GimartHub is operated under the Omnalerge name, based in Pakistan. "Omnalerge" is a trading name used for the Platform; no claim is made as to its incorporation.
Postal address
GimartHub, Pakistan.
What to include so we can help fast
- Your GimartHub handle and the email on your account.
- The order reference (looks like
GMH-XXXXXX) if it is about an order. - Screenshots or files that show the problem.
- What you expected versus what happened.
Please don't send passwords, full card numbers, or one-time codes. GimartHub staff will never ask for them.